Support
Shipping & Refunds
Straight answers on delivery, refunds, and what to do if something is not right.
Shipping
We keep shipping clear and practical. Costs and available delivery methods are shown during checkout, so you can see the final option before you pay.
- Shipping options and pricing are shown at checkout based on your address and the items in your cart.
- Once your order is fulfilled, tracking details are sent by email so you can follow delivery progress.
- Delivery timeframes can vary by destination, carrier, and peak shipping periods.
Refunds
Not happy with your order? Reach out first. We will assess the issue and guide you through the refund process.
- We offer refunds only. We do not offer exchanges.
- If your item is not right, contact us first so we can review the order and guide you through the next step.
- Returned items should be unused and in original condition unless the item is faulty or not as described.
- Approved refunds are sent back to your original payment method. Timing depends on your bank or payment provider.
- Your rights under Australian Consumer Law still apply.
Need help?
If you need help with an order, use the contact page and include your name, order number, and a clear summary of the issue.
If the product is faulty, damaged, or not as described, let us know as soon as possible so we can review it properly.